Shipping policy

Pick-up & Delivery of Items given for Repair & Restoration

Pick-up & delivery of items to be repaired may currently only apply to addresses within the Emirate of Dubai. The pick-up & delivery methods which are currently available are set out below. However, we constantly strive to improve customer experience and may introduce additional methods across our shopping channels. Please check back frequently to see if more options have become available.

The pick-up and delivery options follow a "scheduled time slots", you can book a pick-up from the following slots:

Pick-up:

Monday - Saturday

12:00 pm - 5:00 pm and 5:00 pm - 8:00 pm

Delivery:

Monday - Saturday

9:00 am - 6:00 pm 

 

Any pick-up or delivery request outside the provided schedule will have additional and different shipping cost. Cost will vary on the distance between your location to ours.

You can book a pick-up on our Website or by calling our Customer Care Center. Pick-ups will be scheduled only after your order is successfully placed and the payment authorized.

Pick-up booking options:

– Same day as the Order date

– Or on a different scheduled day, providing that bookings are open up to 30 days from the Order date.

Delivery booking options:

– Same day as your item Ready date

– Or on a different scheduled day, providing that bookings are open up to 30 days from the item Ready date.

Pick-up & Delivery fees:

	PICK-UP & DELIVERY FEE
For Orders below AED 500	AED 30
For Orders of AED 500 and above	FREE

However if you cancel your Order after your items have been picked-up, and you had paid for a pick-up & delivery fee, this fee will not be refunded.

And if you cancel your Order after your items have been picked-up, and you had not paid for a pick-up & delivery fee, a cancellation fee of AED30 will be applied and deducted from the refund amount of your Order.

It is your responsibility to ensure that the item(s) is/are available for collection/return at the time and on the date agreed. If our courier is unable to collect/return an item because there is no one available at the agreed time and collection/return address, or you have provided an incorrect or incomplete collection/return address, we reserve the right to charge an additional AED30 for any repeat collection/return trip.